Web conferencing at Northwestern University is transitioning to Zoom. BlueJeans will be removed from Canvas at the end of spring quarter on June 15, and effective August 1, 2020, BlueJeans meetings and recordings will no longer be accessible. Learn more about the transition here and get started with Zoom. If you have recorded meetings in BlueJeans and would like to keep them, they will need to be saved to personal storage or transferred to Panopto before August 1, 2020. For instructions, visit the IT Knowledge Base.

Blue Jeans is a cloud-based videoconferencing service that supports high-resolution videoconferencing and content-sharing on any device. BlueJeans is available to all Northwestern faculty and students either through Canvas or through northwestern.bluejeans.com (netID and password required).

The seamless integration into Canvas provides greater opportunities for classroom collaboration. Guest lecturers can be brought in by telephone or video from the Canvas course site. Student study groups can meet over Blue Jeans, allowing added flexibility when trying to coordinate schedules. Instructors can offer virtual office hours to students.

Blue Jeans is accessed in Canvas via the “Blue Jeans” tab on the left-side navigation bar.

Blue Jeans Apps and Integration

Please note the following when using Blue Jeans in Canvas:

For an optimal conferencing experience, users should download and run the Blue Jeans Desktop App.
Blue Jeans use is not compatible with Firefox, Internet Explorer, or Safari. If you prefer to use your browser, you must use Google Chrome.
Mobile users should download the Blue Jeans app from Google Play or the App Store.
Blue Jeans allows for up to 100 attendee endpoints to connect for a meeting.

Blue Jeans for Canvas - User Guide.pdf

Blue Jeans Training Guide.pdf

Blue Jeans video conferencing at Northwestern (video)

Use Blue Jeans inside and outside Canvas (video)

Blue Jeans in Canvas FAQs

How long after a session ends should it take for a recording to appear in the “Completed Blue Jeans Meetings” area in Canvas? The recording will show up after the end time of the scheduled meeting in Canvas has passed or after the meeting ends (whichever is later).
Will recordings be available in Blue Jeans in Canvas to other users? Meetings scheduled, accessed, and recorded by course members from a Canvas course will be available to all instructors and students enrolled in the course. This is ideal for situations like group presentations that are meant to be shared with the entire class. If students or instructors wish to use Blue Jeans to records private meetings, they should log into their Blue Jeans account to schedule meetings.
Does it matter who (instructor, TA, student) performs the Blue Jeans authentication step in Canvas? What matters is who scheduled the meeting. If a student scheduled the meeting, only s/he will be designated as the moderator and will have recording rights. It is advised for the instructor to schedule the session and join the meeting from their account or from Canvas so that they have the recording and other moderator rights.

Support

For general questions relating to getting started, how to use the Blue Jeans features, and Northwestern NetID-related issues:

IT Support Center

Contact Blue Jeans for basic user support:

Call: 408-791-2830
Support hours: 2:00 a.m. to 11:00 p.m. CST, Monday through Friday (excluding holidays)
Start a Web Chat

Known Issues

If a user receives the error "Couldn't find User without an ID", it could mean their browser's setting is not allowing cookie data to set.

The user can enable "allow cookie data to set" in their browser settings. If their browser setting says it is already allowing cookie data to set, the user should then check their exception list to make sure that Canvas or Bluejeans is not blocked.

Browser Settings: