Request captioning for live meeting
Recording transcripts
All Zoom recordings are automatically transcribed following the conclusion of the meeting. These transcripts may take several days to generate, but once complete, they are editable and available during playback of the recording. Learn more about viewing and editing transcripts here Links to an external site..
Live captioning
The University often contracts with Alternative Communication Services (ACS) to transcribe live caption services for Zoom online classes, meetings, and events.
The cost for this service is $98/hr for online classes, and $125/hr for non-teaching events and meetings. There is a one-hour minimum, and additional time is billed in 15 minute increments beyond the original time estimate. Billing is generated after the class/event/meeting and an invoice sent to you.
To order this service, contact ACS directly via email to emily@acscaptions.com and request "remote CART via Zoom". Within your email message, include the following information:
- The purpose of the event - Educational class ($98/hr) or Event/Meeting ($125/hr)
- The date, time, duration, and meeting/course title
- The Zoom meeting information – the URL and passcode (if applicable)
- The billing contact information (i.e., the person who should receive the invoice)
- Any materials that will help the captioner prepare for the class/event/meeting
For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.